Refund policy

We want you to feel confident when choosing LunaxNutra products.

1-Year Money-Back Guarantee

We offer a 1-year money-back guarantee on all purchases from LunaxNutra™. If you are not satisfied for any reason, you may request a refund within 12 months of your purchase date.

What Is Covered

• One-time or Subscription purchases valid for 365 days.
• Customers purchasing directly from our official website only.

What Is Not Covered

• Products purchased through third-party retailers, distributors, or unauthorized sellers.
• Products or orders that fall outside the stated 365-Day Money-Back Guarantee period.
• Shipping and handling charges (if applicable).
• Subscription renewals or recurring charges incurred due to the customer's failure to cancel their subscription prior to the next billing date.

How to request a refund

To begin a refund request, please fill up the contact form at our website.

Include your order number and a brief message. Our support team will guide you through the next steps.

Returns

In rare cases, we may request that unused or partially used products be returned. Return instructions will be provided by our support team if required.

Refund processing

Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Subscription Orders

Customers enrolled in our subscription program remain responsible for cancelling future shipments. A refund request does not automatically cancel an active subscription.

Right to Refuse

Lunax Nutra reserves the right to deny refund requests that are submitted outside the guarantee period.

Abuse Prevention

To protect against misuse of this policy, our company reserves the right to investigate and deny refund requests involving excessive claims, fraudulent activity, chargeback abuse, or violations of our Terms of Service.