Privacy policy

Effective Date:  December 2025

The following Privacy Policy governs the online information collection practices of LUNAX PTE LTD ("we," "us," or "our"). Specifically, it outlines the types of information that we gather about you while you are using www.lunaxnutra.com and any related domains, subdomains, landing pages, or websites operated by us (collectively, the "Site"), and the ways in which we use this information. This Privacy Policy, including our Children's Privacy Statement, does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, through social media messaging, or through the mail).

Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy. Because the Internet is an evolving medium, we may need to change our Privacy Policy at some point in the future. In such event, we will post the changes to this Privacy Policy on this website and update the Last Updated date to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Privacy Policy as modified.

How We Collect And Use Information

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). The Site only contacts individuals who specifically request that we do so, subscribe to our communications, participate in promotions, attend one of our events, create an account, or purchase one of our products.

The Site collects personally identifying information from our users during online registration, newsletter subscriptions, account creation, and online purchasing. Generally, this information includes your name and email address for registration or opt-in purposes, and your name, billing address, shipping address, telephone number, and payment information when purchasing our products. All such information is provided voluntarily by you.

We may collect data related to your device, including device type, IP address, browser information, operating system, and the actions you take on the Site, to provide services, improve user experience, and facilitate push notifications. This information allows us to send personalized or targeted notifications based on your behavior and preferences. You can manage your notification preferences at any time through your browser or device settings.

Push Notifications Data

We may collect data related to your device, including device type, IP address, browser information, and the actions you take on the Site, to provide push notifications. This information allows us to send personalized or targeted notifications based on your behavior and preferences. You can manage your notification preferences at any time through your browser or device settings.

Push Notifications Purpose

The data we collect is used to send you push notifications with updates, promotions, product announcements, educational content, and other information relevant to your interests. By subscribing to push notifications, you consent to receiving such notifications. You can opt out at any time by adjusting your notification settings.

Cookie Usage for Push Notifications

We use cookies and similar technologies to collect and store information about your device and actions on the Site to send push notifications. By consenting to the use of cookies, you allow us to personalize notifications based on your actions. You can manage or opt out of cookies at any time by adjusting your browser settings. For more information about how we use cookies, please refer to our Cookie Policy.

Push Notifications and Cookie Consent

When you opt into receiving push notifications, we may use cookies to store and manage your preferences. By allowing cookies to be set, you consent to receiving these notifications. If you do not accept cookies, you may still browse the Site but may not be able to receive notifications.

We also collect and store information that is generated automatically as you navigate through the Site. For example, we may collect information about your computer's connection to the Internet, browser type, operating system, referral URLs, pages viewed, and interaction data, which allows us, among other things, to improve the delivery of our web pages and measure Site traffic.

We may use a standard feature found in browser software called a "cookie" to enhance your experience with the Site. Cookies are small files that your browser places on your device for record-keeping purposes. By showing how visitors use the Site, cookies help us improve our services, personalize user experiences, deliver advertisements, identify unique visitors, and track trends and patterns. They also prevent you from having to re-enter your preferences on areas of the Site where you may have entered information previously.

The Site may also use web beacons (single-pixel graphic files, also known as "transparent GIFs") to access cookies and count users who visit the Site or open HTML-formatted email messages.

We use the information we collect from you while you are using the Site in a variety of ways, including:

• Processing and fulfilling orders
• Providing customer support
• Personalizing your experience
• Improving our products and services
• Conducting analytics and research
• Delivering marketing and advertising communications
• Sending newsletters and promotional offers
• Detecting and preventing fraud
• Complying with legal obligations

We may provide your information to third parties such as service providers, contractors, fulfillment partners, payment processors, advertising platforms, analytics providers, and technology partners for purposes related to operating and improving our business.

Unless prohibited by applicable law, we reserve the right to use and disclose information collected from and about you while using the Site for legitimate business purposes, including providing information regarding products and services that may be of interest to you. If you do not wish your information to be used for these purposes, you may contact us using the information provided at the end of this Privacy Policy.

Please keep in mind that whenever you voluntarily make personal information available for viewing by third parties online—such as on message boards, product reviews, social media pages, or other public forums—that information can be seen, collected, and used by others. We cannot be responsible for any unauthorized third-party use of such information.

Some of our third-party advertisers and advertising technology providers may collect information from you through cookies, web beacons, pixels, or similar technologies. These third parties may use the information they collect to help present advertisements, measure advertising effectiveness, perform analytics, and for other business purposes. Their collection and use of information is governed by their own privacy policies and not by this Privacy Policy.

Push Notification Providers

We may use third-party service providers, including but not limited to OneSignal and similar notification platforms, to send push notifications. These providers may collect and process certain device information necessary to deliver notifications. Please refer to the privacy policies of those providers for additional information regarding their practices.

Opt-In and Opt-Out

You will be asked to provide consent to receive push notifications when you visit our Site. If you consent, you may receive notifications on your device. You can withdraw your consent or unsubscribe at any time through your browser settings, device settings, or notification preferences.

The Site may include links to third-party websites and provide access to products and services offered by third parties. We do not control the privacy practices of such third parties. When you access another website or purchase third-party products or services, the privacy policy of that website or provider governs your information.

We may also make content, products, and services available through cooperative relationships with third-party providers. In certain cases, information you provide may be shared with those providers to facilitate the delivery of products or services. Their privacy practices may differ from ours.

We may release information about visitors when such release is appropriate to comply with the law, enforce our policies, protect our rights, property, or safety, or protect the rights, property, or safety of others.

Please note that as our business grows, we may buy or sell assets. In the event of a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, customer information may be among the transferred assets.

GOOGLE ANALYTICS

We use Google Analytics and related advertising features to optimize our business. These features may include:

• Remarketing with Google Analytics
• Google Display Network Impression Reporting
• Google Analytics Demographics and Interest Reporting
• Google Signals
• Advertising Reporting Features

By using these features, we and third-party vendors may use first-party cookies and third-party cookies together to collect information regarding your activities on the Site.

Among other uses, this allows us to understand audience behavior, improve marketing campaigns, personalize advertisements, and re-engage visitors who previously interacted with our Site.

You can opt out of Google's use of cookies by visiting Google's Ads Settings and may opt out of certain third-party advertising cookies through industry opt-out mechanisms.

META (FACEBOOK AND INSTAGRAM)

As advertisers on Meta platforms, including Facebook and Instagram, we may collect information from users who interact with our advertisements, pages, content, or forms. Such information may be used in the same manner specified in this Privacy Policy.

We comply with Meta's applicable data usage requirements.

Any advertising data collected, received, or derived from Meta advertising campaigns is only shared with parties acting on our behalf, such as authorized service providers. We require such parties to protect the confidentiality and security of that information.

We do not use Meta advertising data for unauthorized purposes, including building individual user profiles or transferring advertising data to advertising networks, data brokers, or unrelated monetization services.

GENERAL DATA PROTECTION REGULATION (GDPR)

The General Data Protection Regulation (GDPR) is intended to protect the personal data of individuals located in the European Economic Area (EEA).

If the processing of your personal data is subject to GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Restrict processing of personal data
• Object to processing of personal data
• Request portability of personal data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please write in at our contact form.

CHILDREN'S PRIVACY STATEMENT

This Site is not directed to children under the age of thirteen (13), and we do not knowingly collect personally identifiable information from children under the age of thirteen.

We screen users who wish to provide personal information where appropriate and take reasonable measures designed to prevent children from submitting personal information.

If we become aware that we have inadvertently collected personally identifiable information from a child under thirteen, we will promptly delete such information from our records.

Because we do not knowingly collect information from children under thirteen:

• We do not knowingly distribute such information to third parties.
• We do not knowingly allow children under thirteen to publicly post personal information through the Site.
• We do not condition participation in Site activities on providing personal information.

HOW DO WE STORE YOUR INFORMATION?

Your information may be stored on servers operated by us or by trusted third-party service providers that assist us in operating our business. Access to personal information is limited to personnel, contractors, and service providers who require such access to perform legitimate business functions.

All marketing emails and communications sent by us contain an unsubscribe link. You may unsubscribe at any time by clicking the unsubscribe link included in our communications.

E-COMMERCE

Our Site provides an online e-commerce platform that allows us to sell products and services to you.

Your data may be stored through our data storage systems, databases, and e-commerce applications. We maintain commercially reasonable safeguards designed to protect your information and store data on secure servers behind firewalls and other security measures.

PAYMENT

If you choose a direct payment gateway to complete your purchase, your payment information may be processed and stored by our payment processors. Payment data is encrypted and handled in accordance with Payment Card Industry Data Security Standard (PCI-DSS) requirements.

Your transaction data is retained only for as long as necessary to complete the transaction and satisfy applicable legal, accounting, and compliance obligations.

All direct payment gateways adhere to standards established by PCI-DSS as managed by the PCI Security Standards Council, including requirements established by Visa, Mastercard, American Express, Discover, and other payment brands.

PCI-DSS requirements help ensure the secure handling of payment information by our store and service providers.

CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us via our contact form in our website.

DISCLAIMER

Although it is highly unlikely, this Privacy Policy may be changed at any time at our discretion. If we update this Privacy Policy, we will post the revised version on this page